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With such rapid growth in a high turnover industry, Fitzroy Island Resort was looking for a way to efficiently manage their talent acquisition processes. Through Scout Talent, they received specialist support and access to :Recruit features that maximised their productivity and recruitment capabilities. “Scout Talent and Fitzroy Island was a match made in heaven. The second that I engaged with them, I just knew that they were going to be the right fit for our business and what we needed.”

Transforming Talent Acquisition at Fitzroy Island Resort

A Scout Talent Success Story

Fitzroy Island Resort, located within the Great Barrier Reef, faced challenges in filling a diverse range of roles, and managing recruitment efficiently with only a single HR coordinator. Implementing Scout Talent :Recruit, an ATS and recruitment CRM, revolutionised their hiring process. The platform streamlined their talent acquisition processes, reducing hiring time and costs, and supported the resort’s goal to expand its team by 10%.

About Fitzroy Island Resort

Fitzroy Island Resort is located within the Great Barrier Reef, and is a destination for accommodation, events, and day trips. The team at Fitzroy Island Resort are passionate about providing memorable experiences for families and travellers visiting the Fitzroy Island National Park. However, being a remote destination, it can be challenging to fill the diverse range of roles that are required to keep the resort functional. Fitzroy Island Resort employs 160 staff (most living on site), and they are always looking for new team members. Some of the challenges experienced by Fitzroy Island Resort prior to engaging with Scout Talent include:

The Solution

Recruitment software that allows the entire talent acquisition process to be managed with one powerful platform

In response to Fitzroy Island Resort’s challenges, Scout Talent’s premier :Recruit module was implemented. Scout Talent :Recruit is a best-of-breed applicant tracking system and recruitment CRM that allows organisations like Fitzroy Island Resort to manage their entire talent acquisition process with one powerful platform. Scout Talent :Recruit helps organisations to attract and secure top talent, reduce their time & cost to hire, empower collaboration within hiring teams, and securely store candidate data in once centralised place.

Watch the Story

Key features that Fitzroy Island Resort love about the Recruit platform include the ability to:

Create, edit and post to multiple channels from one platform

Attract talent with branded landing pages

Report on which advertising channels perform best

Screen candidates faster with simple automations

Communicate with multiple candidates at once

Schedule interview directly from Scout Talent :Recruit

The Result

“Scout Talent and Fitzroy Island are a match made in heaven. The second that I engaged with them, I just knew that they were going to be the right fit for our business and what we needed.” – Fitzroy Island Resort

Hiring the right people is critical for the success of any business. This is particularly the case for Fitzroy Island Resort who are in the customer service industry. The quality of each hire can significantly impact guest experiences. Fitzroy Island Resort implemented Scout Talent :Recruit to support a period of growth, with a goal to grow the Fitzroy Island Resort team by 10%.

With Scout Talent :Recruit, Fitzroy Island Resort can reduce the time and cost associated with finding and hiring candidates with the right experience, and who have a passion for creating memorable guest experiences. With their hiring workflow streamlined, the team at Fitzroy Island Resort are also able to dedicate more time to build and maintain relationships with their ever growing pool of candidates, and focus on other important aspects of their role.

Client Feedback


It is straightforward to set up and use. The support team is quick to respond to any inquiries and offers help through multiple people/functions. Compared to other ATS I’ve used, it is the easiest system to use, and all the hiring managers have said so.

Shannon S
HR Manager


I have been using :Recruit for many years and find it very efficient and easy to use. The customer service and support team are very responsive and helpful if there are any issues and it is great to have everything in one place.

User in Staffing and Recruiting


The layout and the dashboard are straightforward to use. The way you can monitor the progression of the recruitment and the process.

User in Facilities Services

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