Reduced to time to hire


overall processes from paper-based to digital


Improved HR team reporting processes

The challenge

  • Paper-based recruitment system was ineffective and inconsistent
  • Specific roles needed to be filled faster and the current time to hire was too long
  • Specific roles were difficult to fill due to a niche market, especially for remote locations
  • No clear statistics that the HR team could report on
  • Reducing paper and paper trails.

The Solution

CentacareCQ moved from a paper-based recruitment process to services-enabled recruitment software provided by Scout Talent to streamline their processes and improve communications between the Human Resources team and hiring managers.

Scout Talent implemented:

  • A Candidate Management System to easily manage recruitment and hiring, similar to their original processes, but more efficient to meet deadlines and requirements more effectively
  • Education and training for all HR and hiring managers to ensure full utilisation of the system
  • A Learning Management System (LMS) to train employees and meet organisational requirements for legal compliance.

The Results

  1. Reduced time-to-hire by 50%
  2. A more engaged pool of applicants
  3. A better candidate experience with a more efficient system
  4. Better communication between the HR team and hiring managers
  5. More efficient delegation of tasks.

Client Feedback

“I love the way Scout Talent works. It’s very user friendly. We’re able to develop our own jobs really well and set user permissions so hiring managers only see the jobs that they are responsible for. We’re really happy we can delegate responsibilities so well now.I’ve always valued the support from our account managers, especially when we were first learning the system. They were always there, they were very hands on and if we needed help, we were able to directly contact them and we’d always get a response.We are able to track how many applications we receive much more easily and how many times we receive recurring applications from candidates.It’s a really lovely system to use. Before Scout, a lot of our recruitment was paper-based and everyone had their own system for doing their work. Moving to Scout Talent, we use a familiar process and format, and we can access all the information we need in a more timely manner.”– Aimee Harding, Senior Human Resources Office